Customer Terms and Conditions - Weight Loss Service

Information about us and our services

We’ve provided a simple summary below. For detailed legal information, please read the full text below the summary section.

Medicspot offers a weight loss service, which includes a medical assessment, and treatment via prescription only medication alongside coaching and support. Medicspot works with an online healthcare provider to receive your order and a licensed pharmacy to prescribe and dispense your order of weight loss treatments. It’s important to give accurate health information, follow medication directions, and tell your GP about any new prescriptions, including those from Medicspot, our online healthcare provider partner, and its partner pharmacy. The pharmacy aims to process orders within 24 hours on weekdays and 48 hours on weekends, but please be patient if there are delays. If required, please promptly respond to requests for further information needed to prescribe and dispense your order, as this may delay dispatch of your treatment. Orders cannot be cancelled, and medications cannot be returned, so make sure all details are correct before ordering.

All services are provided by our online healthcare provider (the “Healthcare Provider”) trading as Medicspot, owned and operated by Outcome Diagnostics Ltd, registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, company number 13190700. Unless stated otherwise at the time of purchase, pharmacy medicines are prescribed and supplied by the Healthcare Provider’s partner pharmacy (the “Pharmacy“) operated by The Independent Pharmacy, who are owned and operated by ABSM Healthcare Ltd, registered office: Units 19-20 Bonville Business Centre, Dixon Road, Brislington, Bristol, BS4 5QR, company number 08515600, and registered with the General Pharmaceutical Council, number 9011543.

By purchasing our services, you acknowledge and agree to all terms in these terms and conditions.

Pharmacy and Clinician Registration

The clinicians the Healthcare Provider works with are registered in the UK with the General Pharmaceutical Council and are qualified to prescribe medications online. They are responsible for the prescriptions they issue. Unless stated otherwise at the time of purchase, pharmacy medicines are supplied by the Healthcare Provider’s partner pharmacy (the “Pharmacy“) operated by The Independent Pharmacy, who are owned and operated by ABSM Healthcare Ltd, registered office: Units 19-20 Bonville Business Centre, Dixon Road, Brislington, Bristol, BS4 5QR, company number 08515600, and registered with the General Pharmaceutical Council, number 9011543. Contact: support@theindependentpharmacy.co.uk, phone: 0333 2200 519.

The current registered Superintendent Pharmacist is Mr Ant Boysan BPharm (GPhC No. 2047716). The Independent Pharmacy’s prescribers include:

Daniel Hurley, Registration number: 2078790

Donald Grant, Registration number: 3058367

Steve Stoddart, Registration number: 2050449

Robert Green, Registration number: 2218262

James Prewett, Registration number: 2211295

Kwangjae Chi, Registration number: 2212920

You can check the Pharmacy’s registration and pharmacists’ information on the .

You must be between 18 and 75 years of age to use this service. Our service can only be provided to patients resident in the UK. We cannot issue medication outside of this area, and we reserve the right to cancel submissions if you are located outside the UK or if you have provided us with a forwarding address.

To buy medications from the Healthcare Provider you must first register. By registering with the Healthcare Provider, you confirm that your personal data is true, current, and complete. You agree not to register more than once, not to register or fill out forms for anyone else, to follow the instructions for each medicine, and to tell your healthcare provider about any new prescriptions or changes to existing ones. If they change, update your registration details by emailing or via your online account once created.

By registering on the Healthcare Provider’s site, you acknowledge that the Healthcare Provider may keep your electronic patient records, including personal information, communications, and treatments, for at least 8 years after your last consultation. Refer to the Healthcare Provider’s Privacy Policy for further information.

The Healthcare Provider uses third-party service providers to check your identity. By registering and buying medication, you agree that these providers can do necessary searches, including looking at your credit record, to verify your information. You also agree to their privacy policy regarding your personal data.

You will need to complete a medical questionnaire to assess your suitability for prescription based medication services, as well as your preference for treatment options if available. It is important that this questionnaire is completed by you and for your personal treatment only, and that you answer fully and honestly at each stage. The information given will be used to assess your suitability for treatment, and incorrect or false information could risk your health and wellbeing.

Our Agreement with you

When you order medication from the Healthcare Provider, they will send your questionnaire answers to the Pharmacy. A registered pharmacist will prescribe and dispense the medication or contact you if they have follow-up questions. The contract for the sale of pharmacy medicines is between you and the Healthcare Provider’s Pharmacy. Their prescribers can accept or decline orders based on their review of your questionnaire. If the medicine is not suitable, you will be notified, and a refund will be issued within ten working days. Any complaints about the prescription should be directed to the Pharmacy and/or the medication manufacturer.

The pharmacy’s prescribers aim to respond within 24 hours on weekdays and 48 hours on weekends after receiving your completed questionnaire and payment. These timelines are guidelines and cannot always be guaranteed.

You have an obligation to maintain your personal information and medical information where applicable, and to provide information fully and honestly. We use this information to provide the weight loss service we offer, and incomplete, incorrect or falsified information could lead to a risk to your health and wellbeing or to delays in receiving the service purchased.

We can only provide the services in accordance with these terms if you provide us with the information we need to provide our services. You should make sure that:

• any information you give to us is accurate and in English;
• if you have any concerns about the information we provide you or any information on the Site, you seek further medical advice;
• you follow any instructions regarding the use of any medicines or healthcare products we recommend or prescribe (including in respect of use-by dates);
• Rights to accept, reject, or cancel orders & payment information

By placing an order, you agree to an assessment of your suitability for medicines. You will not have the right to cancel your order under consumer protection laws, including The Consumer Protection (Distance Selling) Regulations 2000 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Healthcare Provider may consider cancellation requests at its discretion, but orders are typically non-refundable.

The Healthcare Provider’s weight loss plans, which include prescription medication, are billed every 28 days on a rolling subscription to prevent treatment gaps, and be in place for an initial period of 12 months. You can cancel your subscription anytime, but orders cannot be cancelled or refunded once payment is taken because they are immediately sent to the Pharmacy. You will be notified of upcoming payments in advance, and will need to complete a follow up assessment each month in order to have your next treatment dosage dispatched to you. Currently, prescription medications do not attract VAT, so no VAT will be charged as part of your subscription. You can cancel your subscription by contacting us at . The Healthcare Provider reserves the right to change the price of its monthly subscription and will inform you via email.

A subscription does not guarantee a prescription; all prescriptions are checked for suitability by a licensed prescriber, and the Healthcare Provider’s Pharmacy partner may reject orders. In such cases, you will be refunded for any undelivered medication.

We reserve the right to cancel your subscription and not supply you with any further medication or products if you notify us of any significant side effects or adverse change in your medical condition, and we shall cancel your subscription if you inform us that you do not wish to receive further medication.

Disclaimers

The Healthcare Provider is not responsible for delays outside its control. If there is a delay in the supply of medicine due to external factors, the Healthcare Provider will contact you and try to minimise the delay, but the Healthcare Provider is not liable for such delays.

All medication is delivered via tracked courier services, and you will have your tracking information shared with you once your medication order has been approved and dispatched to you. There may be instances where your delivery is delayed due to circumstances out of our control. We cannot assume responsibility for these delays, but we will do everything we can to ensure that the best service is provided to you. If your delivery has been delayed by more than 7 days post dispatch, please contact us at and we will resolve this with you.

The Healthcare Provider cannot accept any returned medicine. However, if you want to return unwanted medicine to the Healthcare Provider’s Pharmacy at your own cost, the Pharmacy will dispose of it according to regulations. Please contact the Healthcare Provider if you intend to return any unwanted medicines.

Please ensure that no one else has access to any medicines the Healthcare Provider provides to you and that any medicines prescribed in advance are not used beyond their expiry date. Also, please tell the Healthcare Provider if you experience any side effects.

You are responsible for checking that the medicine is the correct medicine prescribed and that such medicine is not damaged in any way. Do not consume any medicine which is not the medicine prescribed or which is damaged on arrival. Should this happen, please contact us at and we will resolve this with you. Always read all product packaging and labels carefully before use.

All product information is for educational purposes and we make no assurances or guarantees as to its completeness, accuracy, or whether it is up to date.

In the event of a medical emergency, call a doctor or 999 immediately.

Should you have a complaint about any aspect of the service, please email us at and we will aim to resolve your complaint with you as quickly as possible. Please note, depending on the nature of the complaint, we may need to liaise with our Pharmacy partner to fully resolve.

Governance

These terms and conditions, their subject matter and formation, are governed exclusively by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction save that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us in relation to use of the Site and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our Site. We may transfer our rights and obligations under these Terms to another organisation. We also retain the right to change and update these terms and conditions at any time.

If any of these Terms are found by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.