Weight Loss Community Guidelines

Our goal is to provide a safe and supportive forum for all our weight loss service members, so you can share experiences, tips and offer support, as well as receive updates about our services. 

We (Outcome Diagnostics Ltd, trading as Medicspot) currently facilitate this forum through a WhatsApp Group (“the Community”).  

To make sure everyone has a great experience, please read and agree to the following guidelines to join the Community: 

1. Respect and Kindness

• Be respectful: Treat all members with respect and kindness. Discrimination, harassment, offensive/ insulting language or hate speech will not be tolerated.
• Supportive language: Use supportive and encouraging language. This is a judgment-free zone.

2. Privacy and Confidentiality

• Protect personal information: Do not share personal information, including addresses, phone numbers, and medical details, of yourself or other Community members outside of the Community.  Think carefully before sharing information about people such as friends and family with the Community.
• Respect confidentiality: Respect the privacy of other members. What is shared in the Community stays in the Community.
• Respect privacy: Do not contact other members of the Community outside of the Community without getting their express permission in writing beforehand. 
• Make sure you understand the WhatsApp terms of service and privacy policy: https://www.whatsapp.com/legal/terms-of-service-uk.  You will only be able to access the Community by agreeing to the WhatsApp terms of service and privacy policy.

 

3. Accurate Information

• Share credible information: When sharing information, make sure it’s from a credible source. Avoid spreading misinformation, and avoid sharing medical advice (for example about how to carry out injections, which supplements to take alongside which treatments)       as this should only be shared by a Medicspot clinician.
• Follow professional advice: Always consult healthcare professionals for medical advice. The community is for support and sharing experiences, not for professional medical consultations or specific medical advice.
• Professional support: If you have a concern about your treatment, reach out to us directly and our clinicians can discuss any concerns privately.

4. Constructive Communication

• Stay on topic: Keep discussions relevant to the community’s purpose of weight loss and support.
• Be constructive: Offer constructive feedback. Avoid negativity, such as criticising a Community member’s rate of progress or comparing them unfavourably to others. Aim to uplift and encourage. Everyone is on their own weight loss journey.

5. No Promotion or Spam

• No self-promotion or influencing: Do not use the Community to promote personal businesses, services, products or your social media account(s), or to offer or promote services or products sold by other businesses. 
• Avoid spam: Refrain from posting repetitive content or spam.
• If you share links to any websites or documents please ensure that these do not include any inappropriate content such as advertising of cigarettes or other tobacco/ nicotine products or the encouragement of behaviour prejudicial to health or weight loss or video content given an 18 certificate in the UK.

6. Engagement and Participation

• Stay active: Regular participation is encouraged to get the most out of the Community. Share your journey, support others, and join discussions.
• Respectful disagreement: It’s okay to disagree or have a different point of view, but do so respectfully and constructively.  Do not do anything that would bring the Community or Medicspot into disrepute.
• Do not allow others to access the Community using your details, for example by giving them access to your phone or WhatsApp account.  You must not impersonate anyone else when participating in the Community.

7. Content Sharing

• Relevant content: Only share content that is appropriate, relevant and beneficial to the community. Avoid off-topic discussions.
• Respect intellectual property: Do not share copyrighted material without permission, and do not claim posts from others within the Community as your own message or content.
• Security: Do not share any content that might be harmful to other people’s devices or software e.g. content that contains computer viruses.

8. Conflict Resolution

• Report issues: If you encounter any issues or conflicts, report them to us to review and moderate as needed by tagging the Medicspot account.
• Handle disputes privately: Resolve disagreements and issues in private to limit the impact to the rest of the Community members.

9. Compliance with Laws

• Legal conduct: Ensure all posts and interactions comply with relevant UK laws and regulations, including data protection, privacy laws, defamation laws and the Equality Act.
• You personally remain responsible and liable for any content shared within the Community. Medicspot is not responsible or liable for any content shared by any individual within the Community.
• You will need to comply with the terms and conditions for using WhatsApp.

 

10. Moderation and Enforcement

• Follow Community guidelines: Adhere to these Community guidelines at all times.
• Consequences: Violations of these guidelines may result in warnings, temporary suspension, deletion of posts and/or permanent removal from the community.
• Medicspot does not actively moderate the community, and will only respond when specific messages are highlighted to us as breaching our Community guidelines

By agreeing to these guidelines, you help us maintain a positive, supportive, and safe environment for everyone. Thank you for being a part of our Community!

I agree to the following:

• To abide by the above Community guidelines at all times when participating in the Community, and that I remain personally responsible and liable for all content shared within the Community. I acknowledge that Medicspot is not liable or responsible for the content shared in the Community
• Not to discuss medical questions or questions related to the clinical aspects of the weight loss programme in the Community, and that I will raise these via Medicspot’s customer service channels and clinical escalation form as appropriate.
• I consent to my phone number and all publicly available personal details on WhatsApp being shared with Medicspot weight loss Community members.
• I understand that Medicspot will not actively monitor or moderate the Community and will only review content flagged by members directly.
• Medicspot alone will determine whether these Community guidelines have been breached.  I accept that I may be removed from the Community and/ or my content deleted if I am suspected of or proven to have broken any of the Community guidelines.
• The community is facilitated by Medicspot at our discretion.  We may change or move platforms, or suspend or stop facilitating the Community.